Questions and Answers
Please read through some of the commonly asked questions below, they will tell you more about our policies & procedures, along with our rules and regulations.
Cell# (612)-221-9597 | Office# (612)-208-0498
1. Do you have a seasonal snowfall limit? What is your policy once this limit is reached?
Yes! Our term contract will cover you for services up to 45 inches of snow for the season we reserved the right to invoke a surcharge for accumulations in excess of this limit. The surcharge is a flat rate and represents 1.0 inch increments. Surcharge also may vary according to parking lot and driveway size.
2. Do you offer any discounts?
Yes! There are a number of ways in which you can save a lot of $$$$ when you sign a Snow Plowing Term Contracts with Duypree’.
3. Neighborhood Referral Program
Refer a business, church, neighbor, friend, or relative to Duypree’ who is not already a client and once the referred party subscribes for services with Duypree’ you receive a credit from us.
Senior Citizens Discount 55 years of age or older 50% off
Military Discounts 50% Off
Group Discounts of 4 or more 25% Off
4. What is the term contract?
The term contract is 1-2-3-4 or 5 year binding written agreement for snowplowing services.
January 01 – December 31
5. Will my driveway be cleared before 6:30 a.m.?
Although we would love to be able to guarantee a 6:30 a.m. arrival time it would be deceptive advertising to do so, as we cannot guarantee when the snow will start! Obviously the later the snow starts the later we start. In order to predict our arrival time on your driveway or commercial lot therefore assuming the following. We will wait at least 2 hours or for enough snow to fall at least 2 inches before we send out our plows…
Realistically expect to see snow plowing operations between the hours of 6:00 p.m. and 6:00 a.m. 7 days a week. Realistically you can expect to see us plowing your site at night.
During continuous snowfalls Open-Ups are done starting between 3 and 4 inches and will continue until the snow ceases. Open-Ups are every 3 to 4 inches… Final cleanups are after snow plowing completely stops.
6. What if the city plows come after you have already cleared my driveway and parking lot?
Duypree’ Snowplowing offers on call services & discounts for emergency contract services including buy 1 get 1 free Open – Ups services when you call within 24 hours after snow stops..
7. If I call during a snow storm, will there be someone in the office to answer the phone?
Yes, we offer 24-hour live agents on snow plowing days. On non-snow plowing days, office hours are 8:00–5:00 Monday through Friday.
We also suggest using online services 24/7:
Email: Duypree@duypreesnowremoval.com
Website: https://duypreesnowremoval.com/ or https://www.duypree.com/
8. Are you insured?
Yes! Duypree Snowplowing carries industry required Insurance We carry $2 Million General Liability Insurance.
9. Is there a problem with cars parked in a driveway?
Yes!
Please note, for the safety and efficiency of plowing we asked that cars be placed in the garage.
Please note, our drivers would typically pass by during a snowstorm if the vehicles are parked in the driveway, the driver will not be able to complete a full cleaning of your driveway until the vehicles are moved… Surcharge will be applied after 1st passing.
10. What method of payments do you accept?
Credit Card, Visa, MasterCard, Cash, Debit, Cashier Check, Pay Pal, Venmo.
11. What is snow blowing?
Snow blowing is a process of removing snow with the aid of a mechanical device called a snowblower. Snow blowers typically come in two Styles single stage or two stage and can clear a path of snow anywhere from the width of entrances to the width of a driveway Duypreé uses single stage and two stages for driveways and clearing operations in a single stage or hand shovels for its entrances and steps. An alternative of snow clearing is snow plowing, which entails pushing snow with a pickup truck and a blade Curve to Curve, Edge to Edge, Property line to Property line.
The advantage of snow blowing over snow plowing is that, unlike with a plow truck which pushes snow into a pile on the corner of your lawn, a snow blower can blow snow and disperse snow into the center of your lawn, they’re for maximizing the availability space you have on your property for storage of snow and does not do damage to your property or lawn.
12. What is the cost of residential driveway snow plowing?
Prices may vary from driveway to driveway for snow plowing. Rates for driveway services in the metro area for a single private driveway is $35 per time, for a double private driveway is $60.00 per time, double shared driveways are $85 per time.
13. What is 1 and Done Snowplowing?
When 1 snow plowing is completed on site pushed curve to curve, edge to edge, per property, per day, per hour, per event. When one plowing is completed during a continuous snowing event and snow has ceased for 4.0 to 8.0 hours per day. When a snow event has accumulated a minimum of 1.0 inch of snow between the hours of 12:00 a.m. to 11:59 p.m. daily. One Snow Plowing event when driver completes property site. The snow plow driver plowing with a 4×4 truck & V- plowing curve to curve, edge to edge, & completed square feet of site by the day, by the event, by the inch, by the hour, and when the snow has ceased & driver leaves site.
14. What is a service call?
Any and all calls or tickets for services.
Service calls are starting at $135.00-$275 per hour.
15. What is drifting?
Snow that is already on the ground or off of roofs or house tops blown by wind or snow blizzards. Separate fee from snow plowing. Snow drifting is billed by the hour or flat rate.
16. What is snow plowing?
Snow that is falling out of the sky that is accumulating and after snow has completely stopped is pushed with a truck and a snow plow blade curve to curb edge to edge 1 and Done Snowplowing.
17. What is Snow Removal?
Snow removed with a Skid Steer, Wheel Loaders, and Hauled with a Dump Truck.
18. What is T&M
Time & Material is used to establish your Service Cost by the Hour, Seasonal Contract, or a Flat Rate during snow events. (i.e.) Travel Time, Expenses, Fuel Cost, Start to Finish of your Project, Hauling, Loading, Shoveling Snow, Snow Blowing, 100% Salt, 50% Salt/Sand, Labor, Equipment, Continuous Snowfalls, Salt Spreading Material Handling,Travel Time, etc.
19. Do customers need to mark their properties?
Yes, Duypreé Enterprises LLC will mark your properties as a billable service, the markers are $5.00 a piece, plus time and material.
20. What is a billable service?
All Blowing Snow That Accumulates From Open Areas i.e. Roof Tops
All Drifting Snow
All Snow Plowing Service Calls
All Service Tickets
All Emergency Services Calls
All Snow Removal Hauling & Dumping
All Services Not Written in Scope of Work Contract or Service Agreement
All Stockpiling Snow On-Site with a Truck & V-Plow, Skidsteer, Wheel Loader, or SnowBlower
All Push Backs after Snow Has Ceased
All Blizzards or Wind Storms
All Open-Ups for Entrances, Drive Lanes, Drive Thrus, Driveways, After Snow Has Ceased
All City or Municipality Truck Drivers Pushes That Snow in Front of Property Entrances after Snow Plower has left the premises or snow has ceased.
Frequently Asked Questions
Cell# (612)-221-9597 | Office# (612)-208-0498
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